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Shipping Policy

We take great care in packaging and shipping our gourmet pickles to ensure they arrive safely and fresh. Please review our shipping guidelines below:

Orders are typically processed and shipped within 2–4 business days of purchase.
During peak seasons, processing times may be slightly longer. Pre-orders and wholesale orders have separate timelines as communicated at the time of purchase.

We primarily ship via UPS and USPS. The carrier is selected based on the order size, destination, and best delivery timeframe.
Most retail orders arrive within 2–7 business days after shipping. Wholesale and bulk shipments may take longer depending on freight carrier availability.

All jars are packed using specialized inserts and protective packaging designed to withstand standard shipping.
Despite these precautions, breakage can occur due to mishandling by carriers. If you receive damaged items:
1. Contact us within 24 hours of delivery.
2. Provide photos of the shipping box (with label), broken items, and inside packaging so we can file a claim.
3. Once verified, we will offer a replacement or refund per our Return Policy.

Shipping costs are calculated at checkout and vary based on weight, order size, and destination.
For wholesale orders, shipping averages $0.75–$1.00 per jar depending on volume and carrier.

At this time, we only ship within the United States and Canada.
Orders shipped to Canada may be subject to duties, taxes, or import fees, which are the responsibility of the customer.

Customers in Georgia may select Farmers Market Pickup at participating locations. Pickup times and locations are posted weekly on our Instagram @evergreenandmarket.
Please select “Pickup” at checkout and confirm your preferred market date.

Once your order has shipped, you will receive a tracking number via email. Please allow 24 hours for tracking to update.

Once an order is marked delivered by the carrier, [PICKLES] by Evergreen & Market is no longer responsible for lost or stolen packages.
Customers are encouraged to ship to secure addresses and track deliveries closely.
If your package is lost or stolen after delivery, please file a claim directly with the carrier. We are happy to provide documentation to assist in the claim process.

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