Shipping policy

Shipping Policy

We take great care in packaging and shipping our gourmet pickles to ensure they arrive safely and fresh. Please review our shipping guidelines below:

 

Processing Times

 

 

• Orders are typically processed and shipped within 2–4 business days of purchase.

• During peak seasons, processing times may be slightly longer. Pre-orders and wholesale orders have separate timelines as communicated at the time of purchase.

 

 

Shipping Methods

 

 

• We primarily ship via UPS and USPS. The carrier is selected based on the order size, destination, and best delivery timeframe.

• Most retail orders arrive within 2–7 business days after shipping. Wholesale and bulk shipments may take longer depending on freight carrier availability.

 

 

Packaging & Breakage Policy

 

 

• All jars are packed using specialized inserts and protective packaging designed to withstand standard shipping.

• Despite these precautions, breakage can occur due to mishandling by carriers. If you receive damaged items:

   

  1. Contact us within 24 hours of delivery.

  2. Provide photos of the shipping box (with label), broken items, and inside packaging so we can file a claim.

  3. Once verified, we will offer a replacement or refund per our Return Policy.

   

 

 

Shipping Costs

 

 

• Shipping costs are calculated at checkout and vary based on weight, order size, and destination.

• For wholesale orders, shipping averages $0.75–$1.00 per jar depending on volume and carrier.

 

 

International Shipping

 

 

• At this time, we only ship within the United States and Canada.

• Orders shipped to Canada may be subject to duties, taxes, or import fees, which are the responsibility of the customer.

 

 

Local Pickup

 

 

• Customers in Georgia may select Farmers Market Pickup at participating locations. Pickup times and locations are posted weekly on our Instagram @evergreenandmarket.

• Please select “Pickup” at checkout and confirm your preferred market date.

 

 

Order Tracking

 

 

• Once your order has shipped, you will receive a tracking number via email. Please allow 24 hours for tracking to update.

 

 

Lost or Stolen Packages

 

 

• Once an order is marked delivered by the carrier, [PICKLES] by Evergreen & Market is no longer responsible for lost or stolen packages.

• Customers are encouraged to ship to secure addresses and track deliveries closely.

• If your package is lost or stolen after delivery, please file a claim directly with the carrier. We are happy to provide documentation to assist in the claim process.