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Cancellation & Return Policy

Every [PICKLES] jar is made to order in our Atlanta kitchen. Retail orders follow our Refund Policy: all sales are final, and if anything arrives damaged, defective or incorrect we will replace it or make it right. The rules below cover subscriptions, wholesale, custom and made-to-order orders.

Subscriptions

• Subscriptions provide repeat deliveries at the frequency and for the minimum term you select at checkout; any minimum commitment is shown before you subscribe.
• Your payment details are stored securely by our payment processor, and you are charged for each delivery unless you choose to pay in advance.
• Subscriptions renew automatically until cancelled. You can skip, swap flavors, pause or cancel (after any minimum term) from the link in your order confirmation email or your account, before your next order enters production.
• Once a subscription order is in production, that shipment follows our Refund Policy.

Wholesale, Custom & Made-to-Order Orders

• Full payment in advance is required for all wholesale, pre-order and custom orders.
• If paying by check or cash, a 20% deposit by credit card is required in advance. This deposit is a stocking fee and is non-refundable if the order is cancelled for any reason.
• Wholesale, custom and made-to-order items are produced specifically for you, so they are non-refundable once production begins and returns are not accepted. Any return we accept as an exception, at our sole discretion, is subject to a 99% restocking fee, must be requested within 1 day of delivery, and return shipping is paid by the customer.
• Once a wholesale, pre-order or custom order has shipped it cannot be cancelled.
• If an order arrives damaged, defective or incorrect, contact us within 24 hours of delivery with photos of the shipping box (with label), the items and the packaging, and we will replace it or make it right.

Food Safety

• For food-safety reasons, opened jars, perishable goods and items marked Final Sale cannot be returned or refunded.

Market Samples

• At farmers markets and events we may offer free samples of select products. Samples are not available for every product and depend on what we have prepared for that day.

Questions: info@evergreenandmarket.com · (678) 799-6327